Member

Membership

Enjoy a Beautiful Life With Citibella's Privilege Membership

Enjoy Exclusive privileges, special promotional deals, member-only discounts, exciting rewards and amazing benefits when you sign up as a Citibella Privilege Member. You can expect more rewards and benefits to come in the future as our membership program is definitely not stopping here! We aim to bring our members attractive privileges and events that will compliment your lifestyle.

 

 

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Purchase CitiPoints and credit them to your Citibella Privilege membership account. Each CitiPoint is a credit point that is equivalent to $1.00 and you could redeem for services from our service menu for a discounted price! Redeem using CitiPoints to enjoy all the benefits and privileges we have to offer!

 

Membership Perks

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Join us to be a member and enjoy a 20% discount off any of our services from our service menu.

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Membership can be shared with friends and family members! Join our membership now and your loved ones can benefit from our offers too!

10% discount off total bill when dining at Mchefz Cuisine.
Do expect more privileges to come in the future!

FAQ

Q?

How can i get more enquiries answered?

A.

Email us at feedback@citibella.com.sg or call any of our outlets for any enquiries/feedback.

Q?

Where can I see the full service menu?

A.

You can download our full service menu here or visit our outlets and our friendly staff will be more than happy to serve you

Q?

How do i use Reward Points?

A.

You can redeem reward points for services from any of our outlets.

Q?

Are Reward Points the Same As CitiPoints?

A.

No. Reward Points are awarded when you purchase CitiPoints as a bonus and can only be redeemed from the Rewards Menu.

Q?

Can CitiPoints be refunded?

A.

Yes and No. With accordance to Singapore’s Lemon Law, we will issue a full refund upon request within 7 business days from the date of purchase, only if none of the CitiPoints were used. Standard refund fees and charges will incur upon request of refund if any amount of CitiPoints were used during this 7 business day period upon date of purchase. After 7 business days “lemon law” refund period, all CitiPoints are rendered not refundable and must be expended.

Q?

Is there a cash value to CitiPoints?

A.

No. There is no actual cash value for CitiPoint. This is done in accordance to strict MAS rules on digital currency. You can redeem CitiPoint for services with the equivalent value of cash only from Citibella outlets and no other places.

Q?

How do I use my CitiPoints?

A.

You can purchase any of our services from the service menu using CitiPoint. It acts like the main currency and using CitiPoints for purchases, compared to cash payments, will give you a 20% discount off our prices. You can purchase CitiPoints beforehand and store them in your membership account and by doing this you will earn reward points too.

Q?

Is there an expiry date to the membership account?

A.

Yes. The expiry date is 1 yr from the date of purchase of your CitiPoints. Any subsequent puchase of CitiPoints during this period will supersuede the previous expiry date and extend the expiry date by 1 year from the date of new puchase.

Example: Purchase XXX CitiPoints on 1 Jan 2014, expiry date will be 1 Jan 2015. Subsequent Purchase of CitiPoint with the same account on 1 July 2014 will extend the expiry date to 1 July 2015, one year from the latest purchase date.